support
There is a wide range of support options for your filemaker software. Whilst BlueWing can provide support for how to use the database solutions it builds, we do not provide general support for the FileMaker Application, though we will try to assist where we can. So before you start using your software, we recommend you familiarize yourself with the following sites.
If successful, place the original file elsewhere, even the trash temporarily, then rename the recovered file (eg: Contacts recovered.fp7) file back to the original name, making sure there is no space at the end. (Contacts.fp7, not Contacts .fp7)
File Maintenance and Recovery
Depending on how the solution is installed, and how much data is stored, your database may required occasional maintenance. On rare occasions, files can become damaged and require recovery/repair. You may be getting a message like “the file xxxxx.fmp12 cannot be found...” or something similar. If you have been using the solution for a while and never seen this message before, it probably means a recovery of that file is required.
Using a copy of Filemaker Pro, you can use the Recover command under the File Menu to both Maintain and Recover your databases. You can also regularly Maintain your files by choosing File--> Save a Copy As --> Compressed Copy (Smaller) which will make copies of the files you are viewing, removing any wasted space in the file, which will often produce an increase in performance as well as save on file space.
To Recover a database, we recommend copying the entire solution folder to your desktop. This will make the process a faster one, especially on large files.
If you are using FileMaker Pro Server to host your files, you will need to Stop FileMaker Pro Server before copying the folder to a local desktop. Please note that FIleMaker Pro Server cannot do the maintenance/recovery. It must be done using the FileMaker Pro User Client software or Filemaker Pro Advanced(Developer)
Open the FileMaker Application software. On a Mac, this will be in your Applications Folder, on a Windows PC, it will be in your Programs Directory
Under the Filemaker ‘File’ Menu, select Recover.
Select the file you wish/need to recover from the folder you just copied to your desktop.
Filemaker will automatically give you a recovery name like “Contacts Recovered.fp7” or Contacts Recovered.fmp12, depending on your software version. Just accept the name but take note of where you are saving the file. The Recovered file is a new document that Filemaker creates so as to keep the original file intact. It is better to save it into the same folder on your desktop.
If successful (and it will be well over 99% of the time) just click ok at the last message it gives you which should give you the all clear
Try opening up the database solution on your local desktop. If all appears to be functioning normally, quit FileMaker, copy the folder back to its original location, writing over the one that was there. Ensure that, if you are using Filemaker Server, that it has write access to the files. If you are using Filemaker Pro Server, Start the Server Processes and check to see if operation is back to normal.
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